Front-End Service Supervisor: Lead & Coach Team

Tom Thumb Supermarket; Dallas (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access

Associate discounts

Health benefits

Paid time off

Career development

Inclusive environment

Job summary

Albertsons Companies is seeking a Service Supervisor to support front-end operations, coach associates, and ensure a friendly checkout experience. You will help lead the team, monitor lanes, and maintain professional standards while handling customer questions and operational needs.

The role emphasizes teamwork, training, and adherence to policies, with a focus on delivering accurate service in a fast-paced retail environment. Evening, weekend, and holiday availability is often required.

Qualifications

• Strong customer service and communication skills.
• Ability to provide direction and coach associates effectively.
• Strong organizational and problem-solving skills.
• Ability to work effectively in a fast-paced retail environment.
• Dependable, professional, and able to handle multiple priorities.

Responsibilities

• Provide friendly, prompt, and professional customer service.
• Supervise and support front-end associates during assigned shifts.
• Help coordinate cashier coverage, breaks, lunches, and daily front-end activities.
• Monitor checkout lanes and respond to changing customer traffic to maintain efficient service.
• Assist customers with questions, concerns, refunds, and other service-related needs.
• Help resolve customer concerns professionally and involve management when appropriate.
• Coach associates on customer service expectations, operational procedures, and job performance.
• Support the training and development of new and existing associates.
• Promote teamwork, communication, accountability, and a positive work environment.
• Ensure cash-handling and front-end procedures are followed accurately.
• Assist with register functions, transactions, overrides, and other authorized front-end activities.
• Monitor the front end for cleanliness, organization, safety, and proper presentation.
• Help ensure supplies and equipment are available and functioning properly.
• Communicate operational concerns, staffing needs, customer issues, and associate performance matters to management.
• Follow company policies, safety standards, security procedures, and applicable regulations.
• Assist other departments and perform additional duties as business needs require.

Skills

Customer service

Communication

Leadership

Coaching

Problem-solving

Organization

Adaptability

Job description

Albertsons Companies is seeking a Service Supervisor to support front-end operations, coach associates, and ensure a friendly checkout experience. You will help lead the team, monitor lanes, and maintain professional standards while handling customer questions and operational needs.

The role emphasizes teamwork, training, and adherence to policies, with a focus on delivering accurate service in a fast-paced retail environment. Evening, weekend, and holiday availability is often required.