Front-End Service Ops Lead | Customer Experience & Growth

Tom Thumb Supermarket; Midlothian (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health & retirement benefits

Paid time off

Leadership development

Inclusive workplace

Job summary

Albertsons Companies is seeking a Service Operations Manager for its Texas front-end and service operations. You will lead customer service teams, drive operational excellence, and coach associates to deliver fast, friendly, and compliant shopping experiences.

You will oversee checkout, service desk, SCO, and cash handling, ensuring adherence to policies, audits, and company programs. The role emphasizes teamwork, training, and strong communication across management teams.

Qualifications

• Experience leading front-end and customer service teams.
• Ability to coach staff on service standards and programs.
• Strong communication and organizational skills.

Responsibilities

• Leads front-end and customer service teams to ensure fast, friendly service.
• Coaches and develops associates on service standards and recovery.
• Oversees daily front-end operations including checkout processes.
• Ensures compliance with cash handling, security, returns, and policies.
• Manages staffing, scheduling, and queue management to fit business needs.
• Oversees cash office processes and reconciliations.
• Ensures front-end readiness for audits and programs.
• Hires, trains, and develops service staff and supervisors.
• Supports shrink reduction and loss prevention efforts.
• Completes required reports and communicates with management.

Skills

Customer service

Communication

Leadership

Organization

Conflict resolution

Staff coaching

Tools

Scheduling tools

Job description

Albertsons Companies is seeking a Service Operations Manager for its Texas front-end and service operations. You will lead customer service teams, drive operational excellence, and coach associates to deliver fast, friendly, and compliant shopping experiences.

You will oversee checkout, service desk, SCO, and cash handling, ensuring adherence to policies, audits, and company programs. The role emphasizes teamwork, training, and strong communication across management teams.