Front-End Service Supervisor – Lead & Elevate Service

Tom Thumb Supermarket; Mansfield (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Access to earned wages

Associate discounts

Health and financial well-being (401k,

Time off benefits

Career growth and development

Inclusive work environment

Job summary

Albertsons Companies in Mansfield, TX is hiring a Service Supervisor to lead front-end operations and ensure fast, friendly, and professional service for customers. You will coordinate shifts, supervise cashiers, and uphold store standards to deliver a great shopping experience.

The role emphasizes coaching, training, and maintaining a positive, efficient front-end environment while supporting loyalty initiatives and cross-department collaboration.

Qualifications

• Strong customer service, communication, and interpersonal skills.
• Ability to lead and organize associates in a fast-paced retail environment.
• Comfortable providing direction, coaching, and feedback.
• Strong attention to detail and commitment to accuracy.
• Ability to prioritize multiple responsibilities and adjust to changing business needs.
• Ability to handle customer concerns professionally and effectively.
• Dependable, flexible, and team-oriented.
• Availability to work varying schedules, including mornings, evenings, weekends, and holidays as needed.

Responsibilities

• Provide exceptional customer service and maintain a welcoming, customer-first environment.
• Supervise and coordinate daily front-end activities during assigned shifts.
• Direct and support cashiers, courtesy clerks, and other front-end associates.
• Monitor checkout lanes and customer traffic to ensure proper coverage and minimize wait times.
• Coordinate associate breaks, lunches, and daily work assignments.
• Assist customers with questions, concerns, refunds, exchanges, and other service needs.
• Support proper cash-handling procedures, register accountability, and front-end financial controls.
• Assist with opening, closing, and shift transition procedures.
• Maintain clean, organized, and customer-ready checkout lanes and service areas.
• Assist with training, coaching, and developing front-end associates.
• Reinforce company policies, customer service expectations, dress standards, and safety procedures.
• Identify and communicate staffing, performance, or operational concerns to store leadership.
• Support loyalty programs, promotions, and other company initiatives.
• Partner with other departments to resolve customer needs and support overall store operations.
• Perform additional responsibilities as assigned based on business needs.
• Lead by example with professionalism, accountability, urgency, and a positive attitude.
• Provide associates with clear direction and expectations throughout the shift.
• Help maintain a respectful, productive, and team-oriented work environment.
• Recognize strong performance and provide constructive coaching when needed.
• Respond calmly and professionally to customer and associate concerns.
• Make sound operational decisions when department leadership is unavailable.
• Communicate effectively with associates, department managers, and store leadership.
• Help ensure front-end standards and department priorities are consistently executed.

Skills

Customer service

Team leadership

Coaching & feedback

Attention to detail

Multitasking

Problem solving

Dependable

Flexible scheduling

Communication

Job description

Albertsons Companies in Mansfield, TX is hiring a Service Supervisor to lead front-end operations and ensure fast, friendly, and professional service for customers. You will coordinate shifts, supervise cashiers, and uphold store standards to deliver a great shopping experience.

The role emphasizes coaching, training, and maintaining a positive, efficient front-end environment while supporting loyalty initiatives and cross-department collaboration.