Front-End Service Leader | Elevate Customer Experience

Tom Thumb Supermarket; Plano (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Early access to earned wages (Stream)

Associate discounts

Health & wellness benefits

Time off (vacation, holidays, sick pay

Career growth opportunities

Inclusive work environment

Job summary

Albertsons Companies in Plano, TX is seeking a Service Supervisor to support front-end operations, coach associates, and ensure a friendly, accurate checkout experience. You’ll help supervise cashiers, coordinate coverage, and uphold company policies while delivering great service.

The role emphasizes leadership, teamwork, and a commitment to efficient processes in a fast-paced retail environment, with opportunities for training and career growth within a large family of stores.

Qualifications

• Strong customer service and communication skills.
• Ability to provide direction and coach associates effectively.
• Strong organizational and problem-solving skills.
• Ability to work effectively in a fast-paced retail environment.
• Dependable, professional, and able to handle multiple priorities.
• Ability to maintain confidentiality and handle sensitive situations appropriately.
• Previous retail, customer service, cashier, or leadership experience is preferred.

Responsibilities

• Provide friendly, prompt, and professional customer service.
• Supervise and support front-end associates during shifts.
• Coordinate cashier coverage, breaks, lunches, and daily front-end activities.
• Monitor checkout lanes and respond to changing customer traffic to maintain efficient service.
• Assist customers with questions, concerns, refunds, and other service-related needs.
• Coach associates on customer service expectations, operational procedures, and job performance.
• Support the training and development of new and existing associates.
• Promote teamwork, communication, accountability, and a positive work environment.
• Ensure cash-handling and front-end procedures are followed accurately.
• Assist with register functions, transactions, overrides, and other authorized front-end activities.
• Monitor the front end for cleanliness, organization, safety, and proper presentation.
• Help ensure supplies and equipment are available and functioning properly.
• Communicate operational concerns, staffing needs, customer issues, and associate performance matters to management.
• Follow company policies, safety standards, security procedures, and applicable regulations.
• Assist other departments and perform additional duties as business needs require.

Skills

Customer service

Communication

Leadership

Organizational skills

Problem solving

Retail experience

Job description

Albertsons Companies in Plano, TX is seeking a Service Supervisor to support front-end operations, coach associates, and ensure a friendly, accurate checkout experience. You’ll help supervise cashiers, coordinate coverage, and uphold company policies while delivering great service.

The role emphasizes leadership, teamwork, and a commitment to efficient processes in a fast-paced retail environment, with opportunities for training and career growth within a large family of stores.