Front-End Service Supervisor: Lead a High-Impact Team

Tom Thumb Supermarket; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access

Associate discounts

Health benefits

Time off

Career growth

Job summary

Albertsons Companies in Fort Worth is seeking a Service Supervisor to help lead the front end, coach associates, and deliver friendly, accurate service at checkout.

You will oversee cashier coverage, monitor lanes, and promote teamwork while upholding company procedures and safety standards. This role emphasizes strong communication and hands-on leadership in a fast-paced retail setting.

Qualifications

• Strong customer service and communication skills.
• Ability to direct and coach associates effectively.
• Strong organizational and problem-solving skills.
• Ability to work in a fast-paced retail environment.
• Dependable, professional, and able to handle multiple priorities.
• Maintain confidentiality in sensitive situations.
• Retail, customer service, cashier, or leadership experience preferred.

Responsibilities

• Provide friendly, prompt, and professional customer service.
• Supervise and support front-end associates during shifts.
• Coordinate cashier coverage, breaks, lunches, and daily front-end activities.
• Monitor checkout lanes and respond to changing customer traffic to maintain efficient service.
• Assist customers with questions, concerns, refunds, and other service-related needs.
• Coach associates on customer service expectations, operational procedures, and job performance.
• Support the training and development of new and existing associates.
• Promote teamwork, communication, accountability, and a positive work environment.
• Ensure cash-handling and front-end procedures are followed accurately.
• Assist with register functions, transactions, overrides, and other authorized front-end activities.
• Monitor the front end for cleanliness, organization, safety, and proper presentation.
• Help ensure supplies and equipment are available and functioning properly.
• Communicate operational concerns, staffing needs, customer issues, and associate performance matters to management.
• Follow company policies, safety standards, security procedures, and applicable regulations.
• Assist other departments and perform additional duties as business needs require.

Skills

Customer service

Communication

Coaching

Organizational skills

Problem-solving

Retail experience

Dependable

Confidentiality

Job description

Albertsons Companies in Fort Worth is seeking a Service Supervisor to help lead the front end, coach associates, and deliver friendly, accurate service at checkout.

You will oversee cashier coverage, monitor lanes, and promote teamwork while upholding company procedures and safety standards. This role emphasizes strong communication and hands-on leadership in a fast-paced retail setting.