Front End Manager: Customer Service & Store Ops Lead

Food Lion; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Food Lion in Charlotte, NC is hiring a Store Manager to lead Front End operations and oversee service centers, Self-Checkout, and To-Go programs. You will hire, train, and develop associates, drive sales, control expenses, and ensure safety and quality standards across the department.

Candidates should demonstrate the ability to manage a team, apply store operations knowledge, and deliver exceptional customer service while upholding Food Lion policies and regulatory requirements.

Qualifications

• Leadership experience in store operations and merchandising.
• Excellent customer service, communication, and problem-solving abilities.
• Ability to supervise, coach, and perform performance assessments.
• Willingness to learn multiple tasks and technical requirements.
• Must meet age requirements and safety accreditation expectations.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise duties of department staff; conduct performance appraisals.
• Lead with a customer-focused culture aligned to Food Lion values.
• Support budgeted financials, KPIs, and store safety standards.
• Ensure accurate use of reports, inventory, and store assets.
• Maintain clean, safe, and compliant store appearance and operations.
• Monitor shrink and implement loss-prevention measures.
• Adhere to company policies and local regulations.

Skills

Lead and manage a team

Customer service skills

Interpersonal communications

Organizational skills

Problem solving and decision making

Technical task learning

Safety and compliance awareness

Education

High school diploma or equivalent

Job description

Food Lion in Charlotte, NC is hiring a Store Manager to lead Front End operations and oversee service centers, Self-Checkout, and To-Go programs. You will hire, train, and develop associates, drive sales, control expenses, and ensure safety and quality standards across the department.

Candidates should demonstrate the ability to manage a team, apply store operations knowledge, and deliver exceptional customer service while upholding Food Lion policies and regulatory requirements.