Front End Leader: Customer Experience & Store Ops

Food Lion; Durham (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Food Lion seeks a Store Manager to lead Front End operations, including Service Center, Self-Checkout, and To-Go services, and to hire, train, and develop store associates. You’ll drive customer satisfaction, manage expenses, and uphold Food Lion’s standards and safety policies.

The role requires strong leadership, excellent communication, and a track record in store operations and merchandising. Candidates should be prepared to ensure high service levels and promote a positive shopping

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Excellent interpersonal, organizational, communication and customer service skills.
• Strong understanding of store operations and merchandising techniques.
• Ability to learn and apply company policies and safety standards.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and Food Lion To-Go services when applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and KPI targets.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service.
• Role model outstanding, friendly customer service and use skills to meet or exceed customer expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools such as financial reports, scheduling, productivity, CAO, and Food Lion To-Go applications.
• Perform duties to ensure department appearance, quality, safety and sanitation.
• Ensure Front End schedules are written per standards to provide extraordinary customer service at all times.
• Maintain Front End registers and equipment and place service calls efficiently.
• Ensure cashiers review weekly sales flyer and communicate stock conditions.
• Monitor shrink and safeguard assets; coach associates to prevent losses.
• Ensure proper control of store funds and assets.
• Observe and correct unsafe conditions; report accidents per procedures.
• Ensure compliance with local, state and federal regulations.
• Adhere to company guidelines, policies and standard practices.
• Maintain security standards.
• Complete CBT and Training guide.
• Provide recognition and constructive counseling to achieve customer satisfaction and sales.
• Performs all other duties as assigned.

Skills

Team leadership

Customer service

Communication

Problem solving

Adaptability

Education

High school diploma or equivalent

Job description

Food Lion seeks a Store Manager to lead Front End operations, including Service Center, Self-Checkout, and To-Go services, and to hire, train, and develop store associates. You’ll drive customer satisfaction, manage expenses, and uphold Food Lion’s standards and safety policies.

The role requires strong leadership, excellent communication, and a track record in store operations and merchandising. Candidates should be prepared to ensure high service levels and promote a positive shopping