Front End Leader — Customer Service & Store Ops

Food Lion; Gastonia (NC); On-site; USD 42,000 - 68,000; Full time

Job summary

Food Lion in Gastonia, NC is hiring a Front End Manager to support store operations and drive sales while delivering excellent customer service.

You will hire, train, and develop associates; supervise front end duties; manage schedules; and ensure safety, cleanliness, and accurate cash handling. Strong leadership, communication, merchandising knowledge, and problem solving are essential for success in this role.

Qualifications

• High school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising
• Excellent interpersonal, organizational, communication and customer service skills
• Good judgment, problem solving and dispute resolution
• Willingness to learn multiple tasks and technical requirements
• Ability to use technical information to solve problems
• Must meet minimum age requirements
• Must meet physical requirements
• Accredited or willing to train as Certified Food Safety Manager within 90 days

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go
• Hire, train, and develop associates to meet department needs
• Supervise performance and conduct formal appraisals for direct reports
• Provide leadership to promote a culture aligned with Brand, Strategy and Culture
• Support achievement of budgeted financials and KPIs
• Offer exceptional customer service and create a positive shopping experience
• Control store expenses through proper ordering and inventory care
• Use company tools (ACIS, CAO, reports, scheduling)
• Ensure department appearance, safety, sanitation
• Write Front End schedules to provide service
• Maintain registers and equipment; place service calls efficiently
• Monitor weekly sales flyer comprehension by cashiers
• Monitor shrink; coach associates to prevent losses
• Ensure proper control of store funds and assets
• Observe and correct unsafe conditions
• Record and report accidents per procedures
• Ensure compliance with regulations
• Adhere to guidelines and safety
• Maintain security standards
• Complete CBT and Training guide
• Recognize accomplishments and provide counseling when needed
• Perform other duties as assigned

Skills

Leadership

Customer service

Communication

Problem solving

Team management

Merchandising

Education

High school diploma

Certified Food Safety Manager (or willingness to obtain)

Job description

Food Lion in Gastonia, NC is hiring a Front End Manager to support store operations and drive sales while delivering excellent customer service.

You will hire, train, and develop associates; supervise front end duties; manage schedules; and ensure safety, cleanliness, and accurate cash handling. Strong leadership, communication, merchandising knowledge, and problem solving are essential for success in this role.