Front End Manager: Customer Service Leader

Food Lion; Madison (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Food Lion is seeking a Front End Manager to support store operations, leading the Front End team and ensuring a positive customer experience. You will oversee service centers, self-checkout, and Food Lion To-Go where applicable, while driving financial and sales results.

The role requires strong leadership, customer service expertise, and the ability to manage multiple tasks, scheduling, and safety standards consistent with Food Lion policies.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.

Skills

Lead and manage a team

Customer service

Interpersonal skills

Problem solving

Communication

Education

High school diploma or equivalent

Tools

ACIS

Job description

Food Lion is seeking a Front End Manager to support store operations, leading the Front End team and ensuring a positive customer experience. You will oversee service centers, self-checkout, and Food Lion To-Go where applicable, while driving financial and sales results.

The role requires strong leadership, customer service expertise, and the ability to manage multiple tasks, scheduling, and safety standards consistent with Food Lion policies.