Front End Manager — Customer Service & Team Leader

Food Lion; Summerfield (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion is seeking a Front End Manager to oversee Service Center, Self-Checkout and To-Go operations, ensuring fast, friendly customer service and a positive shopping experience. You will hire, train, and develop associates, monitor KPIs, control expenses, and maintain store safety and cleanliness while aligning with Food Lion's strategy and culture.

This role requires strong communication, leadership, and the ability to drive financial results through effective scheduling, inventory control,

Qualifications

• Demonstrated ability to lead and develop a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational and customer service skills.
• Ability to manage budgets, schedules and safety programs.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise duties of department staff and conduct performance reviews.
• Provide leadership to promote a culture aligned with Brand, Strategy and Culture.
• Support achievement of budgeted financials and KPIs.
• Ensure fast, friendly customer service and a positive shopping experience.

Skills

Team leadership

Customer service

Communication skills

Problem solving

Store operations knowledge

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Manager to oversee Service Center, Self-Checkout and To-Go operations, ensuring fast, friendly customer service and a positive shopping experience. You will hire, train, and develop associates, monitor KPIs, control expenses, and maintain store safety and cleanliness while aligning with Food Lion's strategy and culture.

This role requires strong communication, leadership, and the ability to drive financial results through effective scheduling, inventory control,