Front End Assistant Manager - Customer Experience Leader

Food Lion; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Food Lion in Charlotte, NC seeks an experienced Front End Supervisor to support store operations and drive financial and sales results. You will lead, train and motivate front-end associates, ensuring fast, friendly service and a positive shopping environment.

Responsibilities include managing service centers, scheduling, and adherence to safety and loss-prevention standards while maintaining equipment and systems. A strong customer-service mindset and team leadership are essential.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Accreditation as Certified Food Safety Manager or willingness to obtain within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates and conduct performance appraisals.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly service.
• Role model outstanding, friendly customer service and use skills to meet or exceed customers' expectations.
• Control store expenses through proper ordering and inventory care.
• Understand and use company tools and systems like ACIS, scheduling, CAO, and To-Go apps.
• Perform duties to maintain department appearance, quality, variety, workplace safety, and sanitation.
• Ensure Front End schedules are written per standards to provide extraordinary customer service.
• Maintain Front End registers and equipment and place service calls efficiently.
• Ensure cashiers review weekly flyers and stock information.
• Monitor shrink and provide coaching to prevent losses.
• Control store funds and company assets.
• Observe and correct unsafe conditions; report accidents.
• Adhere to company policies and procedures.
• Maintain security standards.
• Complete CBT and training guides.

Education

High School Diploma or Equivalent

Team Leadership

Customer Service

Communication

Problem Solving

Learning Multiple Tasks/Systems

Physical Capability & Safety Knowledge

Job description

Food Lion in Charlotte, NC seeks an experienced Front End Supervisor to support store operations and drive financial and sales results. You will lead, train and motivate front-end associates, ensuring fast, friendly service and a positive shopping environment.

Responsibilities include managing service centers, scheduling, and adherence to safety and loss-prevention standards while maintaining equipment and systems. A strong customer-service mindset and team leadership are essential.