Front End Manager: Customer Service Leader

Food Lion; Kings Mountain (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion in Kings Mountain, NC is seeking a Front End Manager to lead store operations, oversee the Service Center and To-Go, and drive customer satisfaction and sales goals. The role requires strong leadership and a solid understanding of merchandising and store systems.

You will hire and train staff, manage schedules, control expenses, and ensure safety and compliance while maintaining an engaging shopping environment for customers.

Qualifications

• Minimum high school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational, communication and customer service skills.
• Must be able to obtain Certified Food Safety Manager accreditation within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote a culture aligned with Food Lion Brand and Strategy.
• Support achievement of budgeted financials and KPIs.
• Ensure a positive shopping experience with outstanding customer service.

Skills

Team leadership

Communication

Customer service

Problem solving

Education

High school diploma

Certified Food Safety Manager

Tools

ACIS

CAO

Food Lion To-Go apps

CBT training

Job description

Food Lion in Kings Mountain, NC is seeking a Front End Manager to lead store operations, oversee the Service Center and To-Go, and drive customer satisfaction and sales goals. The role requires strong leadership and a solid understanding of merchandising and store systems.

You will hire and train staff, manage schedules, control expenses, and ensure safety and compliance while maintaining an engaging shopping environment for customers.