Front End Manager, Customer Service & Operations

Food Lion; Bluffton (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion is seeking a Front End Supervisor to support store operations, manage Service Center, Self-Checkout and To-Go areas, and lead a team to achieve sales goals. You will train staff, monitor performance, and uphold Food Lion’s culture of fast, friendly service.

The role emphasizes leadership, communication, and operational excellence to ensure a positive shopping experience for customers and adherence to company standards.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability to meet minimum age requirements and physical requirements.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service.
• Role model outstanding, friendly customer service and use skills to meet or exceed customer expectations.
• Control store expenses through proper ordering, care for supplies and equipment.

Skills

Leadership

Customer service

Communication

Problem solving

Time management

Supervisory experience

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Supervisor to support store operations, manage Service Center, Self-Checkout and To-Go areas, and lead a team to achieve sales goals. You will train staff, monitor performance, and uphold Food Lion’s culture of fast, friendly service.

The role emphasizes leadership, communication, and operational excellence to ensure a positive shopping experience for customers and adherence to company standards.