Front End Manager - Customer Experience Leader

Food Lion; Stanley (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Food Lion in Stanley, NC seeks a Front End/Store Operations leader to manage the Service Center, Self-Checkout, and To-Go services while driving sales and guest experience. You will hire, train, and develop associates, supervise performance, and promote a customer-first store culture.

This role requires strong leadership, operational know-how, and a commitment to Food Lion safety, sanitation, and brand standards to help meet budgeted goals.

Qualifications

• Requires leadership experience to manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal and customer service skills.
• Must be accredited by the National Registry of Food Safety Professionals or obtain accreditation within 90 days.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct timely appraisals for direct reports.
• Provide leadership to promote a culture reflecting Food Lion Brand and Strategy.
• Support achievement of budgeted financials, operating results and KPIs.
• Ensure outstanding customer service and safe, positive shopping experience.

Skills

Team leadership

Customer service

Store operations

Communication skills

Education

High School diploma or equivalent

Tools

ACIS

CAO system

Food Lion To-Go applications

Job description

Food Lion in Stanley, NC seeks a Front End/Store Operations leader to manage the Service Center, Self-Checkout, and To-Go services while driving sales and guest experience. You will hire, train, and develop associates, supervise performance, and promote a customer-first store culture.

This role requires strong leadership, operational know-how, and a commitment to Food Lion safety, sanitation, and brand standards to help meet budgeted goals.