Front End Manager: Customer Service & Team Development

Food Lion; Montpelier (VT); On-site; USD 42,000 - 56,000; Full time

Job summary

Food Lion is seeking a Front End Operations Leader to support store efficiency, customer service, and associate development. You will manage Service Center, Self-Checkout, and To-Go operations while driving budgeted results and store safety.

Ideal candidates will have strong leadership, communication, and problem-solving skills, with a track record of coaching and improving customer experiences in a retail setting.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and resolving grievances.
• Ability to learn multiple tasks and use technical information to solve problems.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct formal appraisals for direct reports.
• Provide leadership to promote a culture aligned with Food Lion Strategy.
• Support achievement of budgeted financials and KPIs.
• Ensure a safe, friendly customer experience and accurate handling of store funds.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

CAO

ACIS

POS systems

Job description

Food Lion is seeking a Front End Operations Leader to support store efficiency, customer service, and associate development. You will manage Service Center, Self-Checkout, and To-Go operations while driving budgeted results and store safety.

Ideal candidates will have strong leadership, communication, and problem-solving skills, with a track record of coaching and improving customer experiences in a retail setting.