Front End Manager - Customer Service & Store Operations

Food Lion; Oakboro (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Food Lion in Oakboro, NC seeks an experienced Front End Manager to support store operations, customer service, and team leadership. You will oversee Service Center, Self-Checkout, and related front-end activities to meet sales goals and drive a positive shopping experience.

The role emphasizes training, performance management, and adherence to safety, sanitation, and company policies across the front-end team.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated problem-solving and decision-making abilities.
• Must be able to obtain Certified Food Safety Manager accreditation within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance and conduct timely appraisals for direct reports.
• Provide leadership to promote a culture aligned with the brand and Food Lion Strategy.
• Support achievement of budgets, financials, operating results and KPIs.
• Ensure safety, sanitation and customer service standards are consistently met.

Skills

Leadership

Customer service

Communication skills

Problem solving

Team management

Education

High school diploma or equivalent

Job description

Food Lion in Oakboro, NC seeks an experienced Front End Manager to support store operations, customer service, and team leadership. You will oversee Service Center, Self-Checkout, and related front-end activities to meet sales goals and drive a positive shopping experience.

The role emphasizes training, performance management, and adherence to safety, sanitation, and company policies across the front-end team.