Front End Manager - Customer Service & Ops

Food Lion; Shelby (NC); On-site; USD 42,000 - 55,000; Full time

Job summary

Food Lion is seeking a Front End Leader to support store operations and drive the achievement of sales and financial goals across our Front End area in Shelby, NC. You will lead a team, train associates, and maintain exceptional customer service while upholding Food Lion standards.

You will work closely with management to ensure efficient service at Service Center, Self-Checkout, and To-Go options, while controlling costs and promoting a positive shopping experience for customers.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position
• Accreditation as a Certified Food Safety Manager or willingness to obtain within 90 days

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and To-Go, if applicable
• Hire, train, and develop associates to meet department needs
• Supervise the performance of department associates and conduct performance appraisals
• Provide leadership to promote brand culture and customer service
• Support achievement of budgeted financials, operating results and KPIs
• Maintain an atmosphere of enthusiastic customer awareness and service
• Control store expenses through proper ordering and inventory practices
• Ensure safety, sanitation and compliance with company guidelines

Skills

Leadership and team management

Customer service

Communication skills

Problem solving

Learning agility

Technical problem solving

Education

High school diploma or equivalent

Food Safety Manager certification or equivalent

Job description

Food Lion is seeking a Front End Leader to support store operations and drive the achievement of sales and financial goals across our Front End area in Shelby, NC. You will lead a team, train associates, and maintain exceptional customer service while upholding Food Lion standards.

You will work closely with management to ensure efficient service at Service Center, Self-Checkout, and To-Go options, while controlling costs and promoting a positive shopping experience for customers.