Front End Supervisor - Customer Service & Operations

Food Lion; Clinton (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Food Lion is seeking a Front End Manager to support store operations, lead a team, and ensure a fast, friendly shopping experience while achieving budgeted goals. You will coach front-end staff, manage schedules, and uphold service standards to enhance customer satisfaction across the store.

The role emphasizes training, performance management, asset protection, and adherence to food safety and sanitation guidelines to maintain a safe, efficient, and welcoming environment.

Qualifications

• A high school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times.

Skills

Team leadership

Customer service

Store operations

Communication

Problem solving

Education

High school diploma or equivalent

Tools

ACIS system

Job description

Food Lion is seeking a Front End Manager to support store operations, lead a team, and ensure a fast, friendly shopping experience while achieving budgeted goals. You will coach front-end staff, manage schedules, and uphold service standards to enhance customer satisfaction across the store.

The role emphasizes training, performance management, asset protection, and adherence to food safety and sanitation guidelines to maintain a safe, efficient, and welcoming environment.