Front End Team Lead – Customer Service

Food Lion; Hillsborough (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Food Lion in Hillsborough, NC is seeking a Front End Manager to oversee service center, self-checkout, and go-to operations. You will hire, train, and develop front-end associates and ensure exceptional customer service while meeting store financial goals.

This role requires strong leadership, teamwork, and the ability to analyze reports and schedules, maintain safety standards, and control expenses. You'll guide staff to deliver fast, friendly service and uphold Food Lion's standards and

Qualifications

• Must be able to lead and manage a team with strong interpersonal skills.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent communication and customer service skills are essential.
• Demonstrated good judgment solving problems and handling complaints.
• Must meet minimum age requirements to perform specific job functions.
• Accredited by the National Registry of Food Safety Professionals or willing to obtain accreditation within 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise duties and conduct performance appraisals for direct reports.
• Provide leadership to promote a culture aligned with Brand, Strategy and Culture.
• Support achievement of budgeted financials, operating results and KPIs.
• Ensure extraordinary customer service and a positive shopping experience.
• Control store expenses through proper ordering and inventory management.
• Adhere to all company guidelines and safety policies.
• Maintain schedules to provide high level customer service.
• Ensure Front End registers and equipment function correctly and service calls are timely.
• Monitor shrink and prevent losses through coaching.
• Record and report accidents per company procedures.
• Comply with local, state, and federal regulations.

Skills

Leadership

Customer service

Interpersonal skills

Problem solving

Technical literacy

Age compliance

Physical ability

Food safety accreditation

Education

High school diploma or equivalent

Tools

Computers & handheld devices

Job description

Food Lion in Hillsborough, NC is seeking a Front End Manager to oversee service center, self-checkout, and go-to operations. You will hire, train, and develop front-end associates and ensure exceptional customer service while meeting store financial goals.

This role requires strong leadership, teamwork, and the ability to analyze reports and schedules, maintain safety standards, and control expenses. You'll guide staff to deliver fast, friendly service and uphold Food Lion's standards and