Front-End Manager: Customer Service Leader & Coach

Albertsons Companies, Inc.; South Yarmouth (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

Job summary

Albertsons Companies, Inc. in Massachusetts is seeking a Front-End Manager to oversee front-end operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer.

This role blends customer service with operational excellence in a fast-paced store environment. You will lead, train, and coach front-end associates, manage scheduling and labor planning, handle cash processes, and ensure safety and compliance.

Qualifications

• Experience leading front-end teams.
• Strong customer-service focus and communication skills.
• Proven ability to manage schedules, labor, and cash processes.

Responsibilities

• Oversee front-end operations and checkout service to ensure speed and accuracy.
• Support customer service programs and respond to concerns in a timely manner.
• Provide checkout support including register functions and customer assistance.
• Guide front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.

Skills

Leadership

Customer service

Operations management

Cash handling

Staff training

Scheduling & labor planning

Job description

Albertsons Companies, Inc. in Massachusetts is seeking a Front-End Manager to oversee front-end operations, support store performance goals, and ensure fast, friendly, and accurate service for every customer.

This role blends customer service with operational excellence in a fast-paced store environment. You will lead, train, and coach front-end associates, manage scheduling and labor planning, handle cash processes, and ensure safety and compliance.