Front-End Operations Leader & Customer Service Coach

Safeway; Auburndale (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits

401k plan

Paid time off

Career development

Inclusive work environment

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front-end operations, support store performance goals, and ensure fast, friendly checkout for every customer. You will drive customer satisfaction and supervise associates in a fast-paced retail environment.

The role emphasizes service excellence, scheduling, coaching, and compliance with safety standards, with opportunities for growth and competitive weekly wages.

Qualifications

• Experience leading front-end operations in a retail environment.
• Strong customer-service orientation with coaching skills.
• Ability to manage scheduling, labor, and service levels.

Responsibilities

• Oversee front-end operations and provide fast, friendly checkout service.
• Support customer service programs and address concerns promptly.
• Hire, train, and develop front-end associates and supervisors.

Skills

Customer service

Team leadership

Operations coordination

Cash handling

Tools

Front-end systems

Registers

Scheduling tools

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front-end operations, support store performance goals, and ensure fast, friendly checkout for every customer. You will drive customer satisfaction and supervise associates in a fast-paced retail environment.

The role emphasizes service excellence, scheduling, coaching, and compliance with safety standards, with opportunities for growth and competitive weekly wages.