Front-End Manager: Lead Customer Experience & Team Growth

Safeway; Fairfax (VA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health & financial well-being benefits

Paid time off

Job summary

Albertsons Companies is seeking a Front-End Manager to lead all front-end operations, ensuring fast, friendly, and accurate checkout service while supporting store performance goals. You will coach and develop front-end associates, manage labor planning, and uphold safety and policy standards in a fast-paced, customer-facing environment.

The role emphasizes customer service excellence, team leadership, and operational consistency to drive store results and customer satisfaction.

Qualifications

• Experience managing front-end operations and customer service excellence.
• Strong communication, coaching, and collaboration skills.
• Flexible availability including evenings, weekends, and holidays; reliable attendance.

Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support as needed, including register functions and customer assistance.
• Guide and oversee front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Monitor inventory and ordering of front-end supplies and materials.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.

Skills

Front-end operations

Customer service

Coaching & development

Scheduling & labor planning

Cash handling & reconciliation

Team leadership

Communication

Tools

Front-end systems

Registers & POS

Job description

Albertsons Companies is seeking a Front-End Manager to lead all front-end operations, ensuring fast, friendly, and accurate checkout service while supporting store performance goals. You will coach and develop front-end associates, manage labor planning, and uphold safety and policy standards in a fast-paced, customer-facing environment.

The role emphasizes customer service excellence, team leadership, and operational consistency to drive store results and customer satisfaction.