Front-End Services Lead — Customer Care & Team Growth

Shaw’s and Star Market; Ashland (MA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being benefit

Time off (vacation, holidays, sick pay

Job summary

Albertsons Companies in Ashland, MA is seeking an Assistant Customer Service Manager to oversee front-end operations, drive service excellence, and support store performance goals. You will coach associates, manage scheduling, and ensure fast, friendly checkout experiences.

This role offers a fast-paced, customer-facing environment with exposure to payroll processes, cash handling, and labor planning. Strong communication and team leadership are essential, along with a commitment to safety and

Qualifications

• Experience in frontline customer service environments and coaching/mentoring teammates.
• Ability to manage front-end operations and assist with cash handling and tills.
• Strong communication skills and leadership abilities in a fast-paced setting.

Responsibilities

• Oversee front-end operations to ensure fast, friendly, accurate checkout service.
• Support customer service programs and respond to concerns promptly and professionally.
• Provide checkout support including register functions and customer assistance when needed.
• Coordinate scheduling, service levels, and daily front-end operations.
• Maintain a clean, organized, and positive front-end environment.
• Assist with cash handling processes including tills, reconciliations, and transactions.
• Support inventory monitoring and ordering front-end supplies.

Skills

Customer service

Communication

Leadership

Organization

Job description

Albertsons Companies in Ashland, MA is seeking an Assistant Customer Service Manager to oversee front-end operations, drive service excellence, and support store performance goals. You will coach associates, manage scheduling, and ensure fast, friendly checkout experiences.

This role offers a fast-paced, customer-facing environment with exposure to payroll processes, cash handling, and labor planning. Strong communication and team leadership are essential, along with a commitment to safety and