Front-End Ops Lead: Aspiring Customer Service Manager

Albertsons Companies, Inc.; Stow (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health & well-being benefits (Medical,

Time off (vacation, holidays, sick pay

Leadership training and development

Inclusive environment

Job summary

Albertsons Companies, Inc. in Massachusetts is seeking an Assistant Customer Service Manager to oversee front-end operations, ensure fast, friendly, and accurate checkout service, and help achieve store performance goals in a fast-paced environment.

You will support customer service programs, coach and develop associates, manage scheduling and service levels, maintain a clean, compliant front-end, and uphold safety standards while delivering an outstanding customer experience.

Qualifications

• Front‑end operations and customer service experience.
• Strong organization, prioritization, and planning abilities.
• Ability to train, coach, and support associate development.
• Flexibility including evenings, weekends, and holidays.

Responsibilities

• Assist in overseeing and coordinate all front‑end operations, ensuring fast, friendly, and accurate checkout service
• Support customer service programs and respond to customer concerns in a timely and professional manner
• Provide checkout support as needed, including register functions and customer assistance
• Support front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front‑end environment
• Assist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Assist with monitoring inventory and ordering front-end supplies and materials.
• Assist with hiring, training, coaching, and developing front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department
• Support compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation
• Assume responsibility for front-end operations in the absence of the Customer Service Manager.

Job description

Albertsons Companies, Inc. in Massachusetts is seeking an Assistant Customer Service Manager to oversee front-end operations, ensure fast, friendly, and accurate checkout service, and help achieve store performance goals in a fast-paced environment.

You will support customer service programs, coach and develop associates, manage scheduling and service levels, maintain a clean, compliant front-end, and uphold safety standards while delivering an outstanding customer experience.