Front-End Manager: Customer Experience Leader

Albertsons Companies, Inc.; Berlin (VT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

Health benefits

Associate discounts

Career growth

Job summary

Albertsons Companies, Inc. is seeking a Front-End Manager to oversee front-end operations, drive service excellence, and support store performance goals.

You will lead checkout teams, ensure accurate cash handling, scheduling, and daily front-end activities, while coaching associates to deliver fast, friendly service and a positive customer experience. Albertsons Companies offers competitive wages, health benefits, associate discounts, and opportunities for career growth in a collaborative,

Qualifications

• Experience in front-end operations and customer service.
• Strong leadership and coaching skills.
• Excellent communication and problem-solving abilities.
• Cash handling and POS familiarity.

Responsibilities

• Oversee and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support as needed, including register functions and customer assistance.
• Guide and oversee front-end activities including scheduling, service levels, and daily operations.
• Maintain cleanliness, organization, and a positive front-end environment.
• Manage cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
• Monitor inventory and ordering of front-end supplies and materials.
• Hire, train, coach, and develop front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Maintain compliance with company policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.

Job description

Albertsons Companies, Inc. is seeking a Front-End Manager to oversee front-end operations, drive service excellence, and support store performance goals.

You will lead checkout teams, ensure accurate cash handling, scheduling, and daily front-end activities, while coaching associates to deliver fast, friendly service and a positive customer experience. Albertsons Companies offers competitive wages, health benefits, associate discounts, and opportunities for career growth in a collaborative,