Front-End Service Leader & People Manager

Albertsons Companies, Inc.; Portland (ME); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Medical, dental, 401k and more

Job summary

Albertsons Companies, Inc. is seeking an Assistant Customer Service Manager to lead front-end operations and drive fast, friendly checkout service. You will support customer service programs, respond to concerns, and help develop and coach front-end associates in a fast-paced store environment.

The role emphasizes team leadership, scheduling, and ensuring consistent service quality, with opportunities for growth within store operations and customer satisfaction initiatives.

Qualifications

• Strong customer-service focus with a professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.

Responsibilities

• Oversee front-end operations to ensure fast, friendly checkout service.
• Support customer service programs and respond to concerns in a timely, professional manner.
• Provide checkout support including register functions and customer assistance.
• Assist with hiring, training, coaching, and developing front-end associates and supervisors.
• Support labor planning, scheduling, and service coverage; manage daily operations.
• Ensure compliance with company policies, safety standards, and procedures.

Skills

Customer service focus

Communication

Organization

Team collaboration

Job description

Albertsons Companies, Inc. is seeking an Assistant Customer Service Manager to lead front-end operations and drive fast, friendly checkout service. You will support customer service programs, respond to concerns, and help develop and coach front-end associates in a fast-paced store environment.

The role emphasizes team leadership, scheduling, and ensuring consistent service quality, with opportunities for growth within store operations and customer satisfaction initiatives.