Assistant Customer Service Manager - Front-End Lead

Shaw’s and Star Market; Waterville (ME); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Weekly wages

Associate discounts

Health & 401k benefits

Paid time off

Training & development

Inclusive work environment

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front-end operations, ensure fast, friendly checkout service, and support customer service programs. You will help achieve store performance goals and coach front-end associates in a fast-paced environment.

The role emphasizes customer-focused leadership, scheduling, and adherence to safety and company policies, with opportunities for growth within the front-end team.

Qualifications

• Experience in front-end operations and checkout service.
• Experience with cash handling, tills, and transactions.
• Ability to hire, train, coach, and develop front-end associates and supervisors.
• Familiarity with scheduling, service levels, and daily operations.

Responsibilities

• Oversee and coordinate all front-end operations for fast, friendly checkout service.
• Support customer service programs and promptly address concerns.
• Provide checkout support including register functions and customer assistance.
• Assist with labor planning, scheduling, and front-end budgeting.
• Maintain a clean and positive front-end environment.
• Assist with cash handling processes, tills, safe counts, reconciliation, refunds and transactions.
• Monitor inventory and order front-end supplies and materials.
• Assist with hiring, training, coaching, and developing front-end staff and supervisors.
• Support policies, safety standards, and operational procedures.
• Complete daily reports, payroll processes, and required documentation.
• Assume front-end operations in the absence of the Customer Service Manager.

Skills

Customer service

Communication

Organization

Calm under pressure

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to lead front-end operations, ensure fast, friendly checkout service, and support customer service programs. You will help achieve store performance goals and coach front-end associates in a fast-paced environment.

The role emphasizes customer-focused leadership, scheduling, and adherence to safety and company policies, with opportunities for growth within the front-end team.