Front-End Manager: Customer Experience Leader

Albertsons Companies; Philadelphia (Philadelphia County); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Associate discounts

Health and financial well-being for?员工

Paid time off

Training and career development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Front-End Manager to oversee front-end operations, ensuring fast, friendly checkout and high customer satisfaction in a busy retail setting. You will lead a team, support store performance goals, and maintain standards of service and accuracy.

This role emphasizes people development, scheduling, budgeting, and compliance with company policies while delivering a positive shopping experience.

Qualifications

• Experience in front-end operations and customer service.
• Ability to train, coach, and develop associates.
• Strong organization and planning abilities.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Oversee front-end operations and checkout service.
• Support customer service programs and respond to concerns.
• Provide checkout support and assist customers.
• Schedule and oversee front-end activities and daily operations.
• Maintain a clean, organized and positive front-end environment.
• Manage cash handling, tills, reconciliation and transactions.
• Monitor inventory and ordering of front-end supplies.
• Hire, train, coach and develop front-end staff and supervisors.
• Support labor planning, budgeting and expense control for the department.
• Ensure compliance with policies, safety standards and procedures.
• Complete payroll processes and required reporting.

Skills

Customer service

Team leadership

Communication

Organization

Job description

Albertsons Companies is seeking a Front-End Manager to oversee front-end operations, ensuring fast, friendly checkout and high customer satisfaction in a busy retail setting. You will lead a team, support store performance goals, and maintain standards of service and accuracy.

This role emphasizes people development, scheduling, budgeting, and compliance with company policies while delivering a positive shopping experience.