Front End Manager — Customer Experience Leader

Food Lion; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion is seeking a Front End Manager to oversee all front end operations, including Service Center, Self-Checkout and To-Go services, and to drive a positive, efficient shopping experience for customers.

You will hire, train and develop associates, monitor KPIs, manage budgets, and uphold Food Lion standards of service, safety and cleanliness while ensuring strong communication across the store team.

Qualifications

• A high school graduate or equivalent preferred
• Ability to lead and manage a team
• Strong understanding of store operations and merchandising techniques preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
• Must be able to meet the physical requirements of the position and age requirements; NFSM accreditation or ability to obtain within 90 days

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and Food Lion To-Go
• Hire, train, and develop associates to meet department needs
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
• Ensure Front End schedules are written per standards to provide extraordinary customer service at all times
• Maintain Front End registers and equipment and place service calls efficiently
• Monitor shrink, ensure inventory and assets are accounted for; provide coaching for associates to prevent losses
• Observe and correct all unsafe conditions and report accidents as per procedures
• Ensure compliance with local, state and federal regulations

Skills

Team leadership

Customer service

Communication skills

Organizational skills

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

ACIS

CAO

POS systems

Food Lion To-Go apps

Job description

Food Lion is seeking a Front End Manager to oversee all front end operations, including Service Center, Self-Checkout and To-Go services, and to drive a positive, efficient shopping experience for customers.

You will hire, train and develop associates, monitor KPIs, manage budgets, and uphold Food Lion standards of service, safety and cleanliness while ensuring strong communication across the store team.