Front End Leader: Elevate Customer Experience & Ops

Food Lion; Forest (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion is seeking a Front End Manager to support store operations and drive financial and sales goals at Store 00657, Forest VA. You will lead the Front End team, ensure fast, friendly service, and maintain standards across Service Center, Self-Checkout, and To-Go if applicable.

You will hire and develop associates, monitor KPIs, control expenses, and uphold Food Lion safety and sanitation rules while building a positive shopping experience for customers.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal, organizational and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must be able to obtain accreditation as Certified Food Safety Manager within 90 days.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and To-Go.
• Hire, train and develop associates to meet department needs.
• Supervise the performance of department associates and conduct reviews.
• Provide leadership to promote a culture aligned with Food Lion strategy.
• Support budgeted financials, operating results and KPIs.
• Ensure fast, friendly customer service and a positive shopping experience.

Skills

Lead & manage a team

Store operations knowledge

Customer service excellence

Problem solving

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Manager to support store operations and drive financial and sales goals at Store 00657, Forest VA. You will lead the Front End team, ensure fast, friendly service, and maintain standards across Service Center, Self-Checkout, and To-Go if applicable.

You will hire and develop associates, monitor KPIs, control expenses, and uphold Food Lion safety and sanitation rules while building a positive shopping experience for customers.