Front End Team Lead — Customer Service & Operations

Food Lion; Stanley (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Food Lion is seeking a Front End Supervisor to support store operations and help meet financial and sales goals. You will lead a team, train associates, and ensure exceptional customer service while maintaining brand standards.

You will oversee Service Center, Self-Checkout, and To-Go operations, monitor inventory and POS systems, and drive performance through coaching and clear communication with the management team.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated judgment in problem solving, decision making and handling complaints.
• Ability to learn multiple tasks and use technical requirements of the job.
• Must meet minimum age requirements and physical requirements.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise performance of all department duties and conduct formal performance appraisals.
• Provide leadership and motivation to promote a strong Brand, Strategy and Culture.
• Support achievement of budgeted financials, operating results and KPIs.
• Ensure a positive shopping experience and outstanding customer service.

Skills

Team leadership

Store operations

Customer service

Communication

Problem solving

Retail scheduling

Inventory management

Education

High school diploma or equivalent

Tools

ACIS

CAO

Food Lion To-Go apps

Job description

Food Lion is seeking a Front End Supervisor to support store operations and help meet financial and sales goals. You will lead a team, train associates, and ensure exceptional customer service while maintaining brand standards.

You will oversee Service Center, Self-Checkout, and To-Go operations, monitor inventory and POS systems, and drive performance through coaching and clear communication with the management team.