Front End Manager: Customer Experience Leader

Food Lion; High Point (NC); On-site; USD 38,000 - 56,000; Full time

Job summary

Food Lion in High Point, NC is seeking a Front End Supervisor to support store operations, drive sales and lead the Front End team. You will manage Service Center, Self-Checkout and To-Go duties, hire and develop associates, and model exceptional customer service while controlling store expenses and ensuring safety and compliance.

The role requires strong leadership, reliability and the ability to train staff, work with management, and meet budgeted targets while delivering a positive shopping

Qualifications

• Excellent interpersonal, organizational, communication and customer service skills
• Demonstrated good judgment solving problems, making decisions, handling complaints and resolving grievances
• Ability to lead and manage a team and foster a positive store culture
• Willingness to learn multiple tasks and technical requirements of the job
• Must meet minimum age requirements and physical capacity to perform duties

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go where applicable
• Hire, train, and develop associates to meet department needs
• Supervise duties of department associates and conduct performance appraisals
• Provide leadership to promote a culture reflecting the Brand, Strategy and Culture
• Support the achievement of budgeted financials and KPIs
• Maintain an enthusiastic, safe and customer-friendly store environment
• Ensure proper use of company tools and procedures (ACIS, scheduling, CAO, reports)
• Maintain appearance, safety, sanitation and integrity of the Front End area
• Schedule Front End staff per standards to deliver exceptional customer service
• Monitor shrink and inventory controls and coach associates to prevent loss

Education

High school diploma or equivalent

Job description

Food Lion in High Point, NC is seeking a Front End Supervisor to support store operations, drive sales and lead the Front End team. You will manage Service Center, Self-Checkout and To-Go duties, hire and develop associates, and model exceptional customer service while controlling store expenses and ensuring safety and compliance.

The role requires strong leadership, reliability and the ability to train staff, work with management, and meet budgeted targets while delivering a positive shopping