Front End Customer Experience Leader

Food Lion; Greer (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Food Lion in Greer, SC is seeking a Front End Manager to oversee all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go where applicable. You will hire, train and coach associates, ensuring exceptional customer service while meeting budget and KPI targets.

Lead a team in a fast-paced retail environment, maintain schedules, monitor inventory controls, and ensure compliance with safety and company policies.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems and resolving grievances.
• Willingness to learn multiple tasks and technical requirements of the job.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise performance of department associates and conduct formal performance appraisals.
• Provide leadership and motivation within the store to promote Food Lion Strategy.
• Support achievement of budgeted financials, operating results and KPIs.
• Ensure Front End schedules and equipment are maintained to provide extraordinary service.
• Monitor shrink and ensure inventory controls and losses are minimized.
• Maintain security standards and comply with company policies and procedures.

Skills

Team leadership

Customer service

Communication

Store operations

Problem solving

Education

High school diploma or equivalent

Tools

ACIS

POS systems

Job description

Food Lion in Greer, SC is seeking a Front End Manager to oversee all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go where applicable. You will hire, train and coach associates, ensuring exceptional customer service while meeting budget and KPI targets.

Lead a team in a fast-paced retail environment, maintain schedules, monitor inventory controls, and ensure compliance with safety and company policies.