Front End Operations Leader

Food Lion; Georgia; Hybrid; USD 38,000 - 60,000; Full time

Job summary

Food Lion is seeking a Front End Manager to oversee service centers, self-checkout and To-Go operations, driving customer satisfaction and sales. You will recruit, train, and mentor front-end associates, manage performance, and ensure adherence to brand standards and safety guidelines.

The role focuses on budgeting, KPI achievement, and creating a positive shopping experience while maintaining strong communication with store leadership and teams.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Record and report all associate and customer accidents in accordance with established Food Lion procedures.
• Ensures compliance with local, state and federal regulations.
• Adheres to all company guidelines, policies and standard practices
• Maintains security standards
• Successfully complete Computer Based Training (CBT) and Training guide
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Performs all other duties as assigned

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Education

High school diploma or equivalent

Tools

ACIS

Scheduling tools

CAO

POS systems

Food Lion To-Go apps

Job description

Food Lion is seeking a Front End Manager to oversee service centers, self-checkout and To-Go operations, driving customer satisfaction and sales. You will recruit, train, and mentor front-end associates, manage performance, and ensure adherence to brand standards and safety guidelines.

The role focuses on budgeting, KPI achievement, and creating a positive shopping experience while maintaining strong communication with store leadership and teams.