Front End Operations Leader - Customer Service Excellence

Food Lion; Maddox (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Food Lion is seeking a Front End Leader to support store operations, drive financial performance and foster a strong customer service culture. You will manage Service Center, Self-Checkout, and Food Lion To-Go, while hiring, training and coaching a team to deliver outstanding shopping experiences.

You will lead by example, ensure compliance with safety and company policies, and collaborate with management to meet budgeted goals and service standards.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend training and achieve accreditation within first 90 days.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, easy, flexible and friendly service.

Skills

People management

Leadership

Customer service

Store operations

Communication

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Leader to support store operations, drive financial performance and foster a strong customer service culture. You will manage Service Center, Self-Checkout, and Food Lion To-Go, while hiring, training and coaching a team to deliver outstanding shopping experiences.

You will lead by example, ensure compliance with safety and company policies, and collaborate with management to meet budgeted goals and service standards.