Front End Manager — Customer Experience Leader

Food Lion; Raleigh (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Food Lion in Raleigh seeks a Front End Manager to lead service centers, self-checkout, and To-Go operations, ensuring a fast, friendly shopping experience while driving store metrics. You will recruit, train, and coach associates to uphold Food Lion standards and customer satisfaction.

Key responsibilities include managing budgets and KPIs, maintaining safety and sanitation, and promoting a culture aligned with Food Lion's Strategy.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead a team and manage store operations.
• Excellent interpersonal, organizational and customer service skills.
• Must meet age requirements and be able to handle physical duties.
• Accredited as Certified Food Safety Manager or complete training within 90 days.

Responsibilities

• Manage Front End operations including Service Center, Self-Checkout and Food Lion To-Go.
• Hire, train, and develop associates to meet department needs.
• Provide leadership and maintain a positive customer-focused store culture.
• Ensure budgeted financials and KPIs are met.
• Maintain store safety, sanitation, and compliance with procedures.

Skills

Leadership

Store operations

Interpersonal skills

Communication

Problem solving

Learning agility

Customer service

Judgment

Education

High school diploma or equivalent

Certified Food Safety Manager

Job description

Food Lion in Raleigh seeks a Front End Manager to lead service centers, self-checkout, and To-Go operations, ensuring a fast, friendly shopping experience while driving store metrics. You will recruit, train, and coach associates to uphold Food Lion standards and customer satisfaction.

Key responsibilities include managing budgets and KPIs, maintaining safety and sanitation, and promoting a culture aligned with Food Lion's Strategy.