Front End Mail & Docs Operations Lead

CVS Health Corporation; Montgomery (AL); On-site; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health is seeking a Front End Operations Supervisor to lead a team of about 20 employees and manage daily mail intake, document processing, and workflow management. You will supervise, coach, and review performance to ensure service levels and business objectives are met.

You will coordinate with the mailroom vendor, identify improvement opportunities, and drive efficiency across front-end mail operations while supporting audits and departmental projects.

Qualifications

• 3+ years of experience in leadership, supervisory, or team leadership in an operations, mailroom, document management, or production environment.
• 3+ years of experience managing employee performance, coaching, and development, including conducting regular one-on-one meetings and performance discussions, as well as working with external vendors and managing service-related relationships.
• Demonstrated proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Willingness to travel up to 10% of the time to East Lansing, MI or Plymouth, MN.

Responsibilities

• Provide direct leadership and supervision for approximately 20 team members.
• Conduct monthly one-on-one meetings, coaching sessions, and performance discussions.
• Manage daily workloads and staffing for printing, returned mail, scanning, check processing, and indexing functions.
• Monitor operational performance, productivity, quality, and service-level expectations.
• Serve as the primary point of contact for the mailroom vendor to ensure timely and accurate processing of incoming mail.
• Coordinate workload prioritization and resource allocation to meet business demands.
• Identify, recommend, and implement process improvements to enhance operational efficiency.
• Support audits, reporting, compliance requirements, and departmental projects.
• Collaborate with cross-functional teams to resolve operational issues and support organizational objectives.
• Perform other duties as assigned.

Skills

Leadership experience

Microsoft Office (Excel/Word/Outlook/2

Travel up to 10%

Education

Bachelor's degree in Business, Healthcare Administration, Operations Management, or related field

High school diploma or GED

Job description

CVS Health is seeking a Front End Operations Supervisor to lead a team of about 20 employees and manage daily mail intake, document processing, and workflow management. You will supervise, coach, and review performance to ensure service levels and business objectives are met.

You will coordinate with the mailroom vendor, identify improvement opportunities, and drive efficiency across front-end mail operations while supporting audits and departmental projects.