Front-End Leader: Elevate Service & Sales

Total Wine & More; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health care plans (medical, ...)

401(k)

HSA

FSA

Life insurance

Paid parental leave

Discounts

Career development

Tuition assistance

Job summary

Total Wine & More is seeking a dedicated Supervisor to support store operations, lead a sales and service culture, and help deliver best-in-class service for customers seeking a world of adult beverages and more. You will report to store management and collaborate with the team to achieve KPIs and maintain a compliant, welcoming environment.

The role emphasizes customer service excellence, coaching peers, and ensuring safe store operations while adapting to flexible scheduling, including

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience; 1+ year supervisory in retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Customer service

Team leadership

Interpersonal skills

Coaching

Education

High school diploma or equivalent

Tools

Point-of-Sale systems

Inventory management software

Job description

Total Wine & More is seeking a dedicated Supervisor to support store operations, lead a sales and service culture, and help deliver best-in-class service for customers seeking a world of adult beverages and more. You will report to store management and collaborate with the team to achieve KPIs and maintain a compliant, welcoming environment.

The role emphasizes customer service excellence, coaching peers, and ensuring safe store operations while adapting to flexible scheduling, including