Front End Leader: Elevate Member Experience & Growth

BJ's Wholesale Club, Inc.; Millsboro (DE); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Free BJ's Memberships

Paid time off

Health benefits

401(k) with company match

Employee stock purchase plan

Job summary

BJ's Wholesale Club, Inc. is seeking a Front End Lead to coach and develop frontline team members, drive membership initiatives, and ensure high-quality member service at the front end.

The role emphasizes leadership, customer focus, and operational excellence in a busy retail environment. Responsibilities include supervising cashiers and membership desks, guiding performance, and managing daily front-end tasks to meet service standards.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk).
• Models and provides excellent Member service and coaching for team members.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Manages front-end operations and ensures timely, accurate transactions.
• Maintains training and performance evaluations for staff.
• Ensures proper use of POS systems and inventory checks.

Skills

Leadership

Cashier operations

Sales knowledge

Mathematics

Job description

BJ's Wholesale Club, Inc. is seeking a Front End Lead to coach and develop frontline team members, drive membership initiatives, and ensure high-quality member service at the front end.

The role emphasizes leadership, customer focus, and operational excellence in a busy retail environment. Responsibilities include supervising cashiers and membership desks, guiding performance, and managing daily front-end tasks to meet service standards.