Front End Lead: Member Experience & Growth

BJ's Wholesale Club, Inc.; Town of Hempstead (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Daily pay

Free BJ’s memberships

Paid time off

Health benefits

401(k) retirement plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club, Inc. is seeking a Front End Lead to supervise the frontline in the absence of the Front End Manager. This role coaches and develops team members to ensure excellent member service and smooth front-end operations.

The Lead drives membership initiatives, ensures timely processing of member orders, and maintains high standards of service and efficiency. The Front End Lead will monitor staffing, uphold club policies, and foster a collaborative, inclusive team culture focused on

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position.
• Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.
• Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members.

Skills

Leadership

Customer service

Cashier experience

Job description

BJ’s Wholesale Club, Inc. is seeking a Front End Lead to supervise the frontline in the absence of the Front End Manager. This role coaches and develops team members to ensure excellent member service and smooth front-end operations.

The Lead drives membership initiatives, ensures timely processing of member orders, and maintains high standards of service and efficiency. The Front End Lead will monitor staffing, uphold club policies, and foster a collaborative, inclusive team culture focused on