Front End Lead: Elevate Member Experience

Hbcu Connect, Llc; Town of Henrietta (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJs Memberships

Generous Paid Time Off

Flexible and Affordable Health Benefi­

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJs Wholesale Club is seeking a Front End Lead to coach and develop frontline team members, drive membership programs, and ensure efficient front-end operations. You will monitor performance, supervise cashiers and the membership desk, and uphold exceptional member service as part of daily club operations.

The role emphasizes coaching, data-driven supervision, and adherence to club policies while maintaining a positive member experience and meeting performance goals.

Qualifications

• Leadership experience preferred
• Membership or sales knowledge preferred
• Cashier experience preferred
• Basic math skills required

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk).
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position.
• Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.
• Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.
• Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.
• Acts as a backup for cashiers and Membership Sales Ambassadors when needed.
• Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members.
• Loads shopping carts when necessary.
• Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties.
• Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members.
• Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons.
• Supervises the cleanliness of the front of club member servicing areas.
• Ability to navigate within system applications.
• Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.
• Performs other duties as assigned, including working in other departments as needed.
• Maintains all club policies and procedures.
• Regular, predictable, full attendance is an essential function of this job.

Skills

Leadership experience

Membership knowledge

Cashier experience

Basic math skills

Job description

BJs Wholesale Club is seeking a Front End Lead to coach and develop frontline team members, drive membership programs, and ensure efficient front-end operations. You will monitor performance, supervise cashiers and the membership desk, and uphold exceptional member service as part of daily club operations.

The role emphasizes coaching, data-driven supervision, and adherence to club policies while maintaining a positive member experience and meeting performance goals.