Front End Lead: Elevate Member Experience & Front-Line Ops

BJ's Wholesale Club, Inc.; Tampa (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous PTO

Health benefits

401(k)

Job summary

BJ’s Wholesale Club is seeking a Front End Leader to oversee frontline operations in the absence of the Front End Manager. You will coach and develop team members to deliver excellent member service and execute membership programs.

The role emphasizes leadership, adherence to GOLD standards, and maintaining a safe, efficient front end. Regular attendance and ability to manage tasks across cashiers, member desks, and self-checkout are essential.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Performs front end responsibilities including closing through POS and resolving member issues.

Skills

Leadership

Membership / Sales knowledge

Cashier experience

Basic math

Job description

BJ’s Wholesale Club is seeking a Front End Leader to oversee frontline operations in the absence of the Front End Manager. You will coach and develop team members to deliver excellent member service and execute membership programs.

The role emphasizes leadership, adherence to GOLD standards, and maintaining a safe, efficient front end. Regular attendance and ability to manage tasks across cashiers, member desks, and self-checkout are essential.