Front End Lead: Elevate Member Experience & Team Performance

BJ's Wholesale Club, Inc.; New Albany (OH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Paid Time Off

Job summary

BJ’s Wholesale Club seeks a Front End Lead to oversee the frontline in the absence of the Front End Manager and coach team members to deliver excellent member service. This role focuses on membership programs, timely processing of orders, and delivering a positive member experience.

The FEL monitors performance, guides staff, and ensures operational standards are met with a strong customer focus. Leadership, coaching and delivering results are essential.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.

Skills

Leadership experience

Membership knowledge

Cashier experience

Basic math skills

Job description

BJ’s Wholesale Club seeks a Front End Lead to oversee the frontline in the absence of the Front End Manager and coach team members to deliver excellent member service. This role focuses on membership programs, timely processing of orders, and delivering a positive member experience.

The FEL monitors performance, guides staff, and ensures operational standards are met with a strong customer focus. Leadership, coaching and delivering results are essential.