Front End Lead - Training & Customer Experience

The TJX Companies, Inc.; Colonial Heights (VA); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Paid holidays

Job summary

Marshalls, part of The TJX Companies, invites you to join a dynamic store team focused on delivering a positive customer experience and promoting loyalty programs.

As a frontline leader, you will supervise associates, ensure efficient front-end operations, train staff, and uphold store standards while complying with labor laws. Flexible scheduling and a competitive hourly wage are included.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

Marshalls, part of The TJX Companies, invites you to join a dynamic store team focused on delivering a positive customer experience and promoting loyalty programs.

As a frontline leader, you will supervise associates, ensure efficient front-end operations, train staff, and uphold store standards while complying with labor laws. Flexible scheduling and a competitive hourly wage are included.