Front End Lead — Member Experience & Ops Leader

BJ's Wholesale Club, Inc.; Weymouth (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free Club Card Membership

Generous Paid Time Off

Health benefits options

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking a Front End Lead to supervise the front line in the absence of the Front End Manager and to coach a team that delivers excellent member service. You will drive membership metrics and ensure smooth front-end operations, including cash handling and POS processes, while maintaining a safe, positive member experience.

The role emphasizes leadership, coaching, and adherence to club standards to grow member satisfaction and store performance.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Performs front end responsibilities including closing through POS and handling Member escalated service issues.

Skills

Leadership experience

Membership/sales knowledge

Cashier experience

Basic math skills

Tools

POS system

Cash handling

Job description

BJ’s Wholesale Club is seeking a Front End Lead to supervise the front line in the absence of the Front End Manager and to coach a team that delivers excellent member service. You will drive membership metrics and ensure smooth front-end operations, including cash handling and POS processes, while maintaining a safe, positive member experience.

The role emphasizes leadership, coaching, and adherence to club standards to grow member satisfaction and store performance.