Front End Lead: Member Experience Coach

BJ's Wholesale Club, Inc.; Westview Terrace (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Paid time off

Job summary

BJ’s Wholesale Club is seeking a Front End Lead to supervise the front line in the absence of the Front End Manager and to coach frontline team members toward excellent member service. The role focuses on membership programs, front-line operations, and driving key membership metrics.

Candidates with prior leadership, cashier experience, and knowledge of membership or sales are preferred. The position emphasizes a fast-paced, customer-focused environment with strong teamwork and adherence to

Qualifications

• Previous leadership experience preferred.
• Experience in retail or front-end operations preferred.
• Cashier experience preferred.

Responsibilities

• Supervise the front line in the absence of the Front End Manager.
• Drive membership metrics and member experience.
• Coach and develop frontline team members.
• Ensure accurate POS transactions and customer service.
• Maintain club policies and safety.

Skills

Leadership

Customer service

Cashier experience

Sales knowledge

Training/coaching

Tools

POS system

Job description

BJ’s Wholesale Club is seeking a Front End Lead to supervise the front line in the absence of the Front End Manager and to coach frontline team members toward excellent member service. The role focuses on membership programs, front-line operations, and driving key membership metrics.

Candidates with prior leadership, cashier experience, and knowledge of membership or sales are preferred. The position emphasizes a fast-paced, customer-focused environment with strong teamwork and adherence to