Front End Lead - Elevate Member Experience & Performance

BJ's Wholesale Club, Inc.; Waltham (MA); Vor Ort; USD 21.000 - 27.000; Vollzeit

Zusammenfassung

BJ's Wholesale Club in Massachusetts is seeking a Front End Lead to supervise the frontline in the absence of the Front End Manager and to coach and develop team members for exemplary member service. You will drive membership-oriented goals and ensure smooth front-end operations across payments and member requests.

The role emphasizes coaching, staffing oversight, and delivering timely, positive member experiences while maintaining club standards and compliance with policies.

Qualifikationen

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Aufgaben

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position.

Kenntnisse

Leadership

Membership sales knowledge

Cashier experience

Basic math

Jobbeschreibung

BJ's Wholesale Club in Massachusetts is seeking a Front End Lead to supervise the frontline in the absence of the Front End Manager and to coach and develop team members for exemplary member service. You will drive membership-oriented goals and ensure smooth front-end operations across payments and member requests.

The role emphasizes coaching, staffing oversight, and delivering timely, positive member experiences while maintaining club standards and compliance with policies.