Front End Lead: Elevate Member Experience & Team Growth

BJ's Wholesale Club, Inc.; Easton (MD); On-site; USD 2,617,000 - 3,272,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ's Memberships

Paid Time Off

Health benefits

401(k) with company match

Job summary

BJ's Wholesale Club is seeking a Front End Lead to oversee frontline operations in the absence of the Front End Manager. You will coach and develop team members to ensure excellent member service and drive membership program results.

Responsibility includes supervising cashiers, managing POS processes, and maintaining policy compliance, always delivering a positive member experience in a fast-paced club environment.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line in the absence of the Front End Manager.
• Models and provides excellent Member service and coaches team members.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Trains, coaches, motivates, and evaluates frontline Team Members on tasks and expectations.
• Manages cashiers, POS operations, and membership desk to ensure smooth operations.
• Ensures club policies and safety standards are maintained.

Skills

Leadership

Membership knowledge

Cashier experience

Math skills

Job description

BJ's Wholesale Club is seeking a Front End Lead to oversee frontline operations in the absence of the Front End Manager. You will coach and develop team members to ensure excellent member service and drive membership program results.

Responsibility includes supervising cashiers, managing POS processes, and maintaining policy compliance, always delivering a positive member experience in a fast-paced club environment.