Front End Lead — Member Experience Coach

BJ's Wholesale Club; City of Rochester (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ’s Memberships

Generous Paid Time Off

Health benefits options

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking a Front End Lead to coach and develop frontline team members, ensuring excellent member service and successful execution of membership programs. The FEL monitors staffing, delegates work, and upholds operational standards to deliver a positive member experience.

Responsibilities include driving membership metrics, coaching staff, and ensuring accurate POS operations while maintaining a safe, friendly store environment.

Qualifications

• Leadership experience preferred.
• Membership or sales knowledge preferred.
• Cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line including cashiers and membership desk.
• Models and provides excellent Member service and coaches team members.
• Drives membership metrics and member engagement programs.
• Performs front end responsibilities and ensures timely customer service.

Skills

Leadership experience

Membership knowledge

Cashier experience

Basic math

Job description

BJ’s Wholesale Club is seeking a Front End Lead to coach and develop frontline team members, ensuring excellent member service and successful execution of membership programs. The FEL monitors staffing, delegates work, and upholds operational standards to deliver a positive member experience.

Responsibilities include driving membership metrics, coaching staff, and ensuring accurate POS operations while maintaining a safe, friendly store environment.