Front End Lead: Elevate Member Experience & Team Growth

BJ's Wholesale Club, Inc.; Town of Greenburgh (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club, Inc. is seeking a Front End Lead to supervise the frontline in the absence of the Front End Manager and to coach, develop, and motivate team members for exceptional member service.

You will drive membership initiatives and ensure smooth front-end operations, including cash handling and POS tasks, while maintaining policy compliance and a safe store environment. The role emphasizes leadership, teamwork, and a strong focus on delivering GOLD club standards and member

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line in the absence of the Front End Manager.
• Coaches and develops frontline team members for member service excellence.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Manages cashiers and membership desk, and handles POS transactions.
• Ensures adherence to store policies and safety standards.

Skills

Leadership

Membership knowledge

Cashier experience

Basic math

Job description

BJ’s Wholesale Club, Inc. is seeking a Front End Lead to supervise the frontline in the absence of the Front End Manager and to coach, develop, and motivate team members for exceptional member service.

You will drive membership initiatives and ensure smooth front-end operations, including cash handling and POS tasks, while maintaining policy compliance and a safe store environment. The role emphasizes leadership, teamwork, and a strong focus on delivering GOLD club standards and member